Jobs
Service Manager
Posted 20 minutes agoA well‑established and rapidly evolving organisation within the renewable energy sector is seeking an experienced Service Manager to lead its UK after‑sales service operations. The company is undergoing significant growth, supported by major investments in technology, organisational development, and new product innovation. To strengthen its position in the solar inverter market, it is expanding its UK service leadership capabilities.
This role will play a critical part in ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility‑scale PV projects.
Role Overview
The Service Manager will oversee all after‑sales service activities related to solar inverter products for the UK market. Acting as the main point of contact between customers, service partners, and internal technical teams, the successful candidate will ensure swift resolution of issues, regulatory compliance, and a consistently high customer experience. This position also supports continuous improvement efforts and contributes to long‑term service strategy.
Key Responsibilities
- Lead and continuously enhance after‑sales service operations for solar inverter products in the UK.
- Manage, mentor, and support internal service engineers and external service partners.
- Oversee troubleshooting, repairs, replacements, and commissioning support activities.
- Serve as the escalation point for complex technical issues and customer concerns.
- Track and report on key service KPIs including response times, resolution times, customer satisfaction, and warranty costs.
- Coordinate warranty processes, RMA activities, and spare‑parts planning.
- Deliver technical training and support to customers, installers, and partners.
- Collaborate with Sales, Product Management, and R&D to communicate field insights and improve product reliability.
- Contribute to the development of service strategy and ongoing process improvements.
Candidate Profile
Qualifications & Experience
- Degree or technical qualification in Electrical Engineering, Renewable Energy, Power Electronics, or a related field.
- 5+ years’ experience in service, technical support, or field engineering roles, ideally within solar PV, inverters, or similar sectors.
- Strong technical understanding of solar inverter systems and PV plant operations.
- Demonstrated experience managing teams or service partners.
- Good knowledge of the UK solar market and regulatory landscape.
- Excellent customer‑facing and problem‑solving skills.
- Willingness to travel across the UK when required.
Skills & Competencies
- Technical aptitude with strong analytical abilities.
- Effective people‑leadership and communication skills.
- Customer‑focused mindset.
- Ability to work independently and collaborate cross‑functionally.
- Proficiency with CRM and service-management systems.
AJ Glogiewicz