After Sales Engineer - Greece

Are you an experienced After Sales Engineer looking to advance your career in a dynamic and supportive environment? This role offers the chance to work with a forward-thinking organisation in Greece, where innovation and customer satisfaction are at the forefront of the business. The successful candidate will join a dedicated team committed to delivering exceptional after-sales service and technical support to clients. This position is integral to maintaining the company's reputation for excellence and ensuring customer loyalty through high-quality service and technical expertise.

Key Responsibilities

• Provide technical support and troubleshooting assistance to customers post-purchase.
• Conduct regular maintenance and service checks on equipment and systems.
• Collaborate with the sales and engineering teams to address and resolve customer issues.
• Prepare detailed service reports and documentation.
• Train customers on the proper use and maintenance of products.
• Ensure timely and effective resolution of customer complaints and technical problems.
• Maintain up-to-date knowledge of industry trends and product developments.
• Implement and adhere to service protocols and quality standards.
• Manage spare parts inventory and coordinate with suppliers as needed.

Qualifications

• Bachelor’s degree in Engineering or a related field.
• Minimum of 3 years of experience in an after-sales or technical support role.
• Relevant certifications in technical support or engineering are advantageous.
• Proven track record of delivering high-quality customer service.
• Experience working with technical equipment and systems.

Skills

• Strong technical aptitude and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using diagnostic tools and software.
• Ability to work independently and as part of a team.
• Strong organisational skills and attention to detail.
• Fluency in Greek and English, both written and spoken.
• Customer-focused mindset with a commitment to continuous improvement.
• Ability to manage multiple tasks and priorities effectively.

This role is perfect for a dedicated professional eager to make a significant impact within a reputable organisation. If you possess the skills and experience outlined above, consider taking the next step in your career.