Job Scope     

• Ensure compliance and fulfilment of the training plan.
• Prepare APAC Training courses and SQA schedule before November for next year and adapt it when required to meet training needs and SQA targets country by country.
• Work closely with the Head of Service Operation and Field Area Managers to align the service excellence team around the strategic regional/local objectives, ensuring that all of the teams’ efforts are delivering consistently against these objectives in a tangible, efficient and effective manner, while balancing short-term results with long-term sustainability.
• Responsible for the yearly budget for the department, compare actual vs. budget and propose remediation plan if needed.
• Based on project needs, allocating trainers provide the training in APAC countries.

Responsibility

• Manage Service excellence department, and derivate objectives for the department out of region objectives , set and communicate these objectives, aligned with GS and superior.
• Responsible for the yearly budget for the department, compare actual vs. budget and propose remediation plan if needed.
• Work closely with the Head of Service Operation and Field Area Managers to align the service excellence team around the strategic regional/local objectives, ensuring that all of the teams’ efforts are delivering consistently against these objectives in a tangible, efficient and effective manner, while balancing short-term results with long-term sustainability.
• Prepare APAC Training courses and SQA schedule before Nov. for next year and adapt it when required to meet training needs and SQA targets country by country.
• Communicate and align the needs with ISP management and After sales to fulfill training for Clients and ISP.
• Comply with legal regulations, Global service Standard & processes, ethics and policies regarding general duties and management.
• Ensure compliance and fulfilment of the training plan.
• Enhance the appliance of new training concepts according to our client's Standards and APAC requirements.
• Communicate regularly with Global Service (GTT and SQA) and align the strategy with local needs and company policy.
• Ensure the compliance with the defined Service Quality Standards trough WEC inspections, process monitoring’s and field training verifications.

Qualifications/Requirements        

• Degree in engineering will be plus or proven experience in service operation field.
• 5 years technical & training professional experience.
• English Verbal/Written communication skills (fluent). Since this position should cross-team collaboration with engineer manager in APAC. Most of them came from different countries.
• Proven experience in multinational companies, resource monitoring and reporting tools, and leading multitask Teams.
• Soft-skills: Cross-team communication, ability to arrange training program and leverage, evaluate engineer should have what kinds of training.
• Ability to manage cost & budget control.
• Allocate Quality management staff to inspect turbine.

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