LSP Renewables have partnered with a tier 1 module manufacturer in the international Solar PV industry to recruit a Technical Support Engineer for the Romanian market.  

Our client are one of the most successful tier 1 module manufacturers in the PV space having been the number 1 player for several years. They are growing the business in Europe and require a number of Technical Support Engineers to join them. 

The successful candidate will diagnose and solve technical issues on Solar PV installations.

Key Responsibilities:

• Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
• Engage in the monitoring and troubleshooting support, supervision and coordination of customers Solar Power Plants.
• Management of general daily on-site issues, reporting and site work deliverables to the Service Manager & Sales Manager
• Planning and preparation of site work, managing and updating these internally and to the customers
• Provide on-site, on-line, phone, chat or email support to customers when needed.
• Evaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfil them
• Identify product, documentation and other issues impairing customer satisfaction and work with the HQ to improve them.
• Assist the sales team in technical areas and other needs to close deals
• Use and identify needs of the monitoring database of customer installations, usage of troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms.
• Work proactively to help branch office meet company’s KPI’s
• Select, collect and analyse site data to identify HW/SW issues
• Make sure every issue, call, case is documented in the database
• Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ

Requirements:

• Electrical Engineer/ Mechanical Engineer/ Similar technical certification
• Previous experience as Solar PV Technical Support Engineer
• Strong problem solving skills
• Profound & solid technical knowledge
• Native Local language, business communication skill in English
• Customer Oriented, Team Player, excellent communication skills
• Basic knowledge of Word, Excel, and Power Point
• Ability to multi-task in a very fast pace environment
• Excellent interpersonal skills and proven ability to establish/keep working relationships with customers, partners, peers and managers.

Apply Below Now !